Shipping policy
Caroline’s Treasures Online – Shipping Policy
Effective Date: January 1, 2025
At Caroline’s Treasures Online, we strive to process and ship your orders as quickly as possible. Below, you’ll find details about our shipping options, processing times, and policies.
1. Order Processing Time
✔ Orders are typically processed and shipped within 1-3 business days, excluding weekends and holidays.
✔ Custom and personalized items may require additional processing time.
2. Shipping Rates & Delivery Estimates
We offer the following shipping options:
📦 Standard Shipping – Estimated delivery 5-7 business days
🚀 Expedited Shipping – Estimated delivery 2-3 business days
✈️ Overnight Shipping – Available upon request; additional fees apply.
✔ Shipping costs are calculated at checkout based on your location and selected shipping method.
✔ Orders may experience delays due to unforeseen circumstances such as carrier issues, weather, or high demand.
3. Shipping Carriers
We ship using trusted carriers, including:
✔ USPS
✔ UPS
✔ FedEx
✔ DHL (for international orders)
Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.
4. Shipping Restrictions
✔ We currently ship within the United States and select international locations.
✔ Certain oversized or fragile items may require special handling and extended shipping times.
5. Lost, Delayed, or Stolen Packages
✔ Caroline’s Treasures Online is not responsible for lost, stolen, or delayed packages once they leave our facility.
✔ If your package is marked as delivered but not received, please contact the shipping carrier directly for assistance.
✔ If your package is lost in transit, please reach out to us through our Contact Us page, and we will help you file a claim with the carrier.
6. International Shipping (If applicable)
✔ International shipping is available to select countries.
✔ Customers are responsible for all customs fees, duties, and import taxes.
✔ International orders may take longer to arrive due to customs processing and carrier delays.
7. Changes & Cancellations
✔ Once an order has been placed, it cannot be modified or canceled after it has been processed for shipping.
✔ If you need to make a change, please contact us immediately via our Contact Us page.
8. Contact Us
For any shipping-related inquiries, please visit our Contact Us page.