Refund policy
Caroline’s Treasures Online Return Policy
At Caroline’s Treasures Online, we want you to love your purchase. However, if you need to return an item, please review our policy below.
Return Eligibility
✔ Items must be returned within 30 days of the original purchase date.
✔ Items must be new, unused, and in their original unopened packaging.
✔ Items that have been used, damaged, or removed from their original packaging are not eligible for a return or refund.
✔ Custom or personalized items are final sale and cannot be returned.
How to Initiate a Return
- Visit our website – Go to the Contact Us page and submit a return request with your order number and reason for return.
- Securely Package Your Return – Ensure the item is properly packed in its original packaging to prevent damage during transit.
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Ship Your Return – Customers are responsible for return shipping costs.
- We recommend using a trackable shipping service and purchasing shipping insurance.
- Carolina’s Treasures Online is not responsible for lost, stolen, or damaged return shipments.
Refund Process
✔ Once your return is received and inspected, we will process as quickly as possible.
✔ Refunds will be issued to the original payment method used for the purchase.
✔ Shipping fees are non-refundable.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 7 days of receiving your order through our Contact Us page, and we will assist you with a resolution.
For any questions regarding returns, please visit our Contact Us page.